KHREF is offering a webinar-based training series to support hospital improvement in the patient satisfaction survey, HCAHPS. The sebinar series includes 12 training sessions which focus on each of the domains of care covered in the HCAHPS survey. The fee for participation in the webinar series along with access to webinar replays and other tools is only $200 for KHA members. KHA member critical access hospitals (CAHs) are eligible for a registration scholarship through the Flex Grant.

Please see the brochure for additional details.

If you have any questions, please contact Carol Walters at KHA (cwalters@kyha.com).

careLearning has added HCAHPS® Surveys to its product line. The solutions provided are both straightforward and affordable. Key benefits include:

Utilize required HCAHPS® survey questions and make additions to tailor to your specific needs Compare Specialties within your facility Compare with hospitals across the nation and get a percentile ranking for each question. Drill down reporting to specific locations within a multi-campus network Compile Patient Comments CG-CAHPS, Home Health CAHPS and Pediatric CAHPS are also available careLearning is providing this service as an approved provider listed as CAMC Institute.

In the latest edition of careNews, there are contact details on the hew HCAHPS program, information on other careLearning offerings and helpful tips about making online courses interesting for your staff.

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