Check Your Hospital's CMS Star Rating Before it Goes Public on Hospital Compare
Wednesday, September 10, 2014 3:00 PM
The Centers for Medicare and Medicaid Services (CMS) is aiming to improve the salience and usability of comparative quality information for consumers by incorporating a Star Rating system in its Compare websites. Currently, Nursing Home Compare features an overall star rating for each facility and star ratings for other important categories of health care quality. Earlier this year, CMS introduced star ratings to Physician Compare, which uses them to rate a limited number of measures for group practices. In April 2015, CMS plans to introduce star ratings on Hospital Compare for the HCAHPS measures.
There will be a "dry run" of Star Ratings for HCAHPS measures in preparation for the April 2015 public reporting beginning on September 15, 2014 and ending on October 14, 2014. The dry run corresponds with the Hospital Inpatient Quality Reporting (IQR) Program preview period for the December 2014 public reporting of HCAHPS measures.
CMS is using the IQR preview period as an opportunity to dry run star ratings for HCAHPS measures (HCAHPS Star Ratings). Therefore, your preview report will include the standard data you receive for HCAHPS measures and will also include star ratings data for HCAHPS measures. Please note that the HCAHPS Star Ratings included in your preview report will not be publicly reported in December 2014. All other data besides the HCAHPS Star Ratings in your preview report will be publicly reported on Hospital Compare in December.
The goals of the HCAHPS Star Ratings dry run are to:
- Inform and educate hospitals, QIOs and QIN-QIOs about the HCAHPS Star Ratings;
- Familiarize hospitals with the data related to the HCAHPS Star Ratings in preparation for their debut on Hospital Compare in April 2015;
- Help hospitals interpret results and data;
- Seek and respond to hospital and other stakeholder comments and questions; and
- Help CMS, hospitals and other stakeholders better prepare for public reporting with Star Ratings.
Preview Your Report
To access your preview report, please login into the QualityNet Secure Portal. Previously registered users should be able to access their accounts, while new users can create an account by visiting http://www.qualitynet.org/, selecting "Login," then selecting "Start/Complete New User Enrollment." When logged into the Portal, click "Secure File Transfer" from the top right corner of the screen. From here, users can view their mailbox and select "Inbox" to access their hospital's dry run preview report beginning September 15, 2014. Any hospital having a problem downloading their preview report should contact HospitalCompare@hsag.com for assistance.
Detailed information about HCAHPS Star Ratings, including frequently asked questions (FAQs) and technical notes is available at http://www.hcahpsonline.org/ beginning September 15, 2014.
National Provider Call
In addition to the Preview Report, CMS will hold a National Provider Call in October 2014. The call is to provide further opportunity for hospitals to learn about HCAHPS Star Ratings' methodology and address their questions and comments directly to CMS. CMS will announce the National Provider Call soon.